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Refund Policy

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Refund Policy

HIDESTAY INDIA PRIVATE LIMITED

This Refund Policy governs the processing of refunds for hotel bookings made through the HIDESTAY platform. By making a booking, you agree to the terms outlined below.

1. Refund Eligibility

  • Refunds are processed only after the successful cancellation of an eligible booking.
  • Refund eligibility is subject to the cancellation policy applicable to the respective hotel partner and booking type.

2. Refund Method

  • Approved refunds will be credited to the original payment method used during the booking.
  • Refunds cannot be transferred to another payment account or method.

3. Refund Processing Time

  • Refund processing may take approximately 5 to 15 business days.
  • The actual time taken for the refund to reflect may vary depending on your bank or payment service provider.

4. Non-Refundable Items

  • Coupons, cashback rewards, promotional credits, and similar offers are generally non-refundable.
  • Convenience fees, payment gateway charges, or service fees may also be non-refundable where applicable.

5. Important Note

HIDESTAY processes refunds in accordance with the applicable hotel partner policies and reserves the right to verify refund requests before approval.

6. Contact Us

For any refund-related assistance, please contact the HIDESTAY customer support team through our official support channels.