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Booking Policy

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Booking Policy

HIDESTAY INDIA PRIVATE LIMITED

This Booking Policy governs hotel reservations made through the HIDESTAY platform, including the website and mobile applications. By making a booking, you agree to the following terms and conditions.

1. Booking Confirmation

  • All bookings are subject to hotel availability and successful payment.
  • A booking is considered confirmed only after you receive a booking confirmation from HIDESTAY.
  • Customers should carefully review all booking details before completing the reservation.

2. Guest Information

  • Users must provide accurate and complete booking information.
  • Providing false or misleading information may result in booking cancellation or denial of check-in.
  • The primary guest should meet the eligibility requirements applicable under HIDESTAY policies.

3. Identification Requirements

  • A valid government-issued identification may be required during hotel check-in.
  • Identification requirements are determined by the respective hotel partner and applicable laws.

4. Payment Terms

  • Payment must be completed through the payment methods available on the HIDESTAY platform.
  • Applicable taxes, convenience fees, gateway charges, and service fees may apply.
  • Prices displayed on the platform are subject to change until the booking is confirmed.

5. Hotel Partner Policy

  • Hotel partners are responsible for providing accurate property details and amenities.
  • Confirmed bookings should be honored by the respective hotel partner.
  • Guests are expected to comply with the policies and rules of the hotel where they stay.

6. Booking Cancellation & Refunds

  • Cancellation charges depend on the hotel partner's policy displayed during booking.
  • Some bookings may be non-refundable.
  • Refunds, where applicable, are processed after successful cancellation and credited to the original payment method.

7. Fraud Prevention

  • Fraudulent or unlawful booking activities are strictly prohibited.
  • HIDESTAY reserves the right to suspend or cancel bookings and user accounts that violate platform policies.

8. Contact Us

For any booking-related assistance or inquiries, please contact us:

  • Company Name: HIDESTAY INDIA PRIVATE LIMITED
  • Website: https://hidestay.in
  • Email: hidestayindiapvtltd@gmail.com
  • Customer Support: +91 8679335165 / +91 9798244334

By making a reservation through the HIDESTAY platform, you acknowledge that you have read, understood, and agreed to this Booking Policy.

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